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General

My post about Net Promoter Score on CustomerThink

A post written by myself just got published on CustomerThink, a highly ranked blog site. In the post I am discussing the benefits of using and implementing net promoter score to measure how satisfied customers are with your company’s products or services.

Furthermore, the article has been published as an Editor’s Pick giving it a more prominent place on the website as well as it will be featured in the blog’s weekly newletter next week.

As a taken of my appreciation, Stirna has decided to offer CustomerThink subscribers an hour of consultation for free! You can see the offer on CustomerThink’s Marketplace (valid until end of July) and you can subscribe to their newsletter here.

Categories
Dynamics 365 Forms Pro

Customer survey sent after purchase part 3/3: Configure a flow

Task: Automatically send customer survey after an opportunity is won
Difficulty: Medium
Time to implement: 1-2 hours

Content

  1. Creating the survey
  2. Configuring the email template
  3. Configure a flow

In this article we will conclude this blog series by configuring a flow for our survey in Power Automate.

Categories
Dynamics 365 Forms Pro

Customer survey sent after purchase part 2/3: Create an email template

Task: Automatically send customer survey after an opportunity is won
Difficulty: Medium
Time to implement: 1-2 hours

Content

  1. Creating the survey
  2. Configuring the email template
  3. Integration

In this article we will continue working in Forms Pro and build an email template with dynamic content from Dynamics 365.

Categories
Dynamics 365 Forms Pro

Customer survey sent after purchase part 1/3: Create the survey

Task: Automatically send customer survey after an opportunity is won
Difficulty: Medium
Time to implement: 1-2 hours

Content

  1. Creating the survey
  2. Configuring the email template
  3. Integration

In this three-part blog series we’ll be looking at a scenario which I have implemented for a client where a car dealership selling a new car sends a survey post-purchase to a customer and asks about his experience with the purchase and how likely he will recommend the company to his friends.